FAQs - Products & Stock
General Queries
What language does my game come in?
What language does my game come in?
Our games will always come in English as the primary language. In the event that we supply a non-English language game, this will be explicitly stated in the title or product description. Please note, certain games will come with multi-language instructions and tiles.
An item I want is out of stock, is there anyway to know when this is coming back in?
An item I want is out of stock, is there anyway to know when this is coming back in?
In most cases, we hold good stock of all products available to us. However, in the event that we are out of stock of a particular item, be assured that our teams work hard to re-stock that line as soon as this is available again! In these cases, we recommend signing up to the stock notification alerts, which can be done on the products page, so we can let you know via email as soon as an item is back in stock!
I want to place an order for an assorted item, but I do not want to receive a duplicate. Is there any way to guarantee I receive a specific item in the assortment?
I want to place an order for an assorted item, but I do not want to receive a duplicate. Is there any way to guarantee I receive a specific item in the assortment?
Unfortunately, we would be unable to accept requests for specific items in an assortment as our stock can vary. However, when ordering multiples of the same assorted item, our warehouse team will do everything they can to ensure that you do not receive duplicates.
Are video games / download codes and DVDs region locked?
Are video games / download codes and DVDs region locked?
Any download games, subscriptions or add-ons for Playstation Plus, Nintendo Online, Xbox LIVE or PC at Zatu Games are for use in the United Kingdom. It's possible they will work in other regions, but unfortunately we cannot guarantee this at the point of order.
