Shipping policy
This page was last updated on the: 15/03/2026
Domestic Delivery
All domestic delivery pricing displayed at checkout is inclusive of tax where applicable.
Zatu Limited aims to dispatch all items within 24 hours of receiving orders. Please note this does not guarantee same day dispatch. When a next day delivery service is selected when placing an order before 3pm or 6pm, depending on the courier's cut-off (see below), we aim to dispatch same day for next day delivery. In the event that an item on a next day delivery service is delivered late due to circumstances beyond our control, Zatu Limited will not be held responsible for this.
We offer a variety of shipping options through our postal and courier partners. Please note depending on your location within the UK you may be charged a slightly higher rate for delivery that reflects the increased costs incurred from our partners.
For accurate Shipping costs please create your basket and see your shipping calculated at checkout with your delivery details.
For further details on our cut-off times per service and expected delivery dates, please see below:
| Standard Shipping (Postal Service) | 2-3 Working days | Sent via Royal Mail | Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays. |
| Standard Shipping (Courier Service) | 2-3 Working days | Sent via courier | Aim to dispatch within 24 hours Monday to Saturday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary. |
| Next Working Day (Postal Service) | 1 Working Day | Sent via Royal Mail | Only orders made before 6pm will arrive the next day Monday to Sunday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 11am on Sunday will typically arrive on Monday but may sometimes be delivered as late as Tuesday. Orders placed after this point will be dispatched the following working day. Excludes Bank Holidays. |
| Next Working Day (Courier Service) | 1 Working Day | Sent via Courier | Only orders made before 2pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary. |
International Delivery
Zatu Limited currently delivers to the countries listed below using our postal and courier partners Royal Mail, Parcelforce and DPD:
| Country | Estimated Transit Time (Working Days) | Country | Estimated Transit Time (Working Days) |
| Albania | 3-7 Days | Jordan | 3-7 Days |
| Argentina | 3-7 Days | Kazakhstan | 3-7 Days |
| Australia | 4-8 Days | Kenya | 3-7 Days |
| Austria | 3-4 Days | Laos | 3-8 Days |
| Bangladesh | 3-8 Days | Latvia | 3-7 Days |
| Belarus | 3-7 Days | Lithuania | 3-7 Days |
| Belgium | 2-4 Days | Luxembourg | 2-4 Days |
| Bosnia & Herzegovina | 3-8 Days | North Macedonia | 3-8 Days |
| Brazil | 6-8 Days | Malaysia | 3-7 Days |
| Bulgaria | 3-6 Days | Malta | 3-5 Days |
| Canada | 3-5 Days | Moldova | 3-8 Days |
| Colombia | 6-8 Days | Montenegro | 3-8 Days |
| Croatia | 3-5 Days | Netherlands | 2-5 Days |
| Cyprus | 3-6 Days | New Zealand | 4-7 Days |
| Czech Republic | 3-5 Days | Nigeria | 3-7 Days |
| Denmark | 3-5 Days | Norway | 3-6 Days |
| Egypt | 3-8 Days | Pakistan | 3-7 Days |
| Estonia | 3-7 Days | Poland | 3-5 Days |
| Finland | 3-5 Days | Portugal | 3-6 Days |
| France | 2-3 Days | Qatar | 3-8 Days |
| Georgia | 3-8 Days | Romania | 3-7 Days |
| Germany | 2-3 Days | San Marino | 3-5 Days |
| Gibraltar | 3-5 Days | Saudi Arabia | 3-7 Days |
| Greece | 3-6 Days | Serbia | 3-8 Days |
| Greenland | 3-8 Days | Singapore | 3-7 Days |
| Guernsey | 2-4 Days | Slovakia | 3-5 Days |
| Hong Kong | 3-5 Days | Slovenia | 3-7 Days |
| Hungary | 3-5 Days | Spain | 3-5 Days |
| Iceland | 2-5 Days | Sweden | 3-5 Days |
| Indonesia | 3-8 Days | Tajikistan | 3-8 Days |
| Ireland | 2-4 Days | Thailand | 3-7 Days |
| Israel | 3-7 Days | Turkey | 3-7 Days |
| Italy | 3-5 Days | United States | 2-5 Days |
| Japan | 3-8 Days | ||
| Jersey | 2-4 Days |
Please note the delivery times are estimates only and will vary per courier. Zatu Limited cannot be held accountable for delays beyond our control. In the event that you believe your order has been lost, has arrived damaged, or you have other concerns please contact our customer service team.
For accurate Shipping costs please create your basket and see your shipping calculated at checkout with your delivery details.
Please note Zatu Limited cannot issue a refund or replacement until an investigation with the postal or courier service has been complete, and in some circumstances this may take up to 28 working days from the original point of dispatch.
Delivery into Europe
Following the UK's departure from the European Union, Zatu Limited is operating under an IOSS (International One Stop Shop) delivery system to our EU customers. IOSS is available on all shipments to the EU under with an intrinsic value of under €145 (intrinsic meaning the value of the goods i.e. ex VAT). Zatu Limited will charge and collect VAT during the checkout process. This will be charged at the relevant VAT rate per item as defined by the destination country.
If your order has an intrinsic value of more than €145, you will not be charged VAT at checkout. Instead, your order will be shipped using a Delivery Duty Unpaid (DDU) delivery method. DDU delivery terms mean the receiver/customer will be contacted by customs once their shipment arrives and will have to settle any charges for customs to release the shipment and have it delivered to the customer. EU customers will not be charged VAT at checkout, but instead may be subject to import VAT upon their goods landing in the destination country.
For more information regarding IOSS please see our International Orders FAQ page.
Pre-Orders
Pre-order items are available for purchase on our website and are charged at the point of purchase. We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 3 working days of the official release date. If you are yet to receive your pre-order after this time, just get in contact via email to team@zatu.co.uk or give us a call on 01603 801206, so we can investigate this further for you.
Any orders that include a pre-order item will be dispatched once ALL items in the order are available. Please bear this in mind when placing orders containing both in-stock and pre-order items. If you would like in-stock items delivered sooner, please place a separate order for those items.
Backorders
Backorders are available for purchase on our website and are charged at the point of purchase. Please note restock expected items will typically arrive within the next 2 months, however, in some instances they may take longer. Any orders that contain a backorder Item will not be dispatched until all items in the order are available. Please keep this in mind before you place any orders that contain both in-stock and backorder items. Please place a separate order to receive in-stock item(s) sooner! For more information please see our Backorder FAQs.
Payment
All prices are displayed and charged in Great British Pounds (GBP), Euros (EUR) or US dollars (USD) and include VAT where appropriate. You can use your debit or credit card to make payments to Zatu Limited using our secure payment system. PayPal, Amazon and Clearpay payments are also accepted. Clearpay may only be used on products over a certain value as specified on the product page. For further detailed information regarding payments please visit section 7 of our Terms and Conditions.
Environmental Responsibility
As an environmentally conscientious organisation, Zatu Limited uses recycled and recyclable materials in our packaging. Please think of the environment when disposing of any unwanted packaging.
