FAQs - Payments, Promotions and e-Gift vouchers
Gift Cards
How does my gift card work? How can I spend it?
How does my gift card work? How can I spend it?
Our gift cards can be purchased here.
Select the amount, and then personalise it with a message! Once purchased the intended recipient will be sent a unique gift card code. You can then enter this code at the checkout page to use this against your next order.
Is my gift card an e-card or sent to me in the post?
Is my gift card an e-card or sent to me in the post?
Our gift cards are currently only e-Cards, which can be received direct to you or sent as a gift straight to the recipient’s email!
Can I delay the dispatch of my gift card?
Can I delay the dispatch of my gift card?
If you’re planning to purchase a gift card you can select a specific date for delivery to ensure it arrives exactly when you want it to!
How long is my gift card valid for?
How long is my gift card valid for?
All our gift cards expire after 12 months.
Payments
What payment options are available?
What payment options are available?
You can pay using a Secure Debit/Credit Card, PayPal, Amazon Pay or Google Pay.
Do you keep payment details on file?
Do you keep payment details on file?
We don't store your details; they are passed to our secure payment provider and will only be referred to by a unique identity code when you make an order.
When is the money taken for my pre-orders/backorders?
When is the money taken for my pre-orders/backorders?
All pre-orders/backorders will have their payment taken at the point of ordering. In the event that the price of a pre-order decreases between the date of purchase and the release date, this difference will be refunded to your account via the same payment method used when making the original purchase.
Discount Codes, and Victory Points
Where can I enter a discount code?
Where can I enter a discount code?
Once you have proceeded to the checkout, you will see a section at the top of the page labelled ‘Have a coupon? Click here to enter your code’. If you select this, a text box will appear for you to enter and submit your discount code. Please note, discount codes may not be able to be added if a gift card/victory points have already been added to your order.
If you are having any difficulties with adding a discount code, please contact our customer service team, who will be happy to investigate further.
What are Victory Points and how can I use them?
What are Victory Points and how can I use them?
Victory Points are our reward points scheme, which allow you to earn discounts on future purchases every time you place an order.
You can find all the information you need regarding Victory Points here.