FAQs - International Orders

The 2025 US import tariffs do not apply to shipments placed on Zatu. This is because our primary delivery partner, Royal Mail, ships directly into USPS, the US postal service. The US postal service currently does not apply any of the 2025 tariffs to any shipments coming from the UK, regardless of the business's location or the product's country of origin. Orders shipped elsewhere internationally will equally not be impacted by these tariffs.

Shipping costs can vary depending on the size and weight of your parcel, and the exact shipping destination and preferred courier. All of the available shipping options based on your order are visible at checkout.

Due to supplier territory and trade agreements, we are unable to ship a very small percentage of our items, such as Games Workshop products, globally. However, the vast majority of items we can ship to anywhere that our shipping partners allow.

The Import One-Stop Shop scheme (IOSS) simplifies the process of importing goods into the EU from sellers such as Zatu Games.

For orders under an intrinsic value of €145 (or the GBP equivalent) – intrinsic value meaning the value of the goods excluding tax and shipping – Zatu Games will charge and collect the tax due during the checkout process. This will be charged at the relevant tax rate per item as defined by the destination country.
For an up-to-date list of tax rates for countries in the EU, you can visit the European Commission’s website here.

IOSS makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered. There are also less likely to be delays with items requiring customs processing or additional handling and/or adjustment fees. If the seller is not registered for IOSS, the buyer has to pay the VAT and usually a customs clearance fee (or ”handling fee”) charged by the transporter.

If your order has an intrinsic value of greater than €145, you will either be offered a Delivery Duty Unpaid (DDU) or Delivery Duty Paid (DDP) delivery option.

Delivered Duty Unpaid (DDU) delivery terms mean you will be contacted by customs once your shipment arrives and will have to settle any charges for customs to release the shipment for delivery. Under a DDU service, you will not be charged any tax at checkout, but instead may be subject to import tax upon your goods landing in the destination country.

DDU means that you will be responsible for any import tax required when your order lands in the destination country, whilst DDP means that VAT and import taxes will be already paid for at checkout.

Unfortunately, our delivery partners are unable to provide a DDP service to all countries. The circumstances as to whether DDP shipping is offered or not is unfortunately outside of our control.

We are always looking to grow our delivery networks so keep an eye out for when a DDP service is offered to your destination.

Each EU country applies different tax rates for goods and services meaning that the total price of your order will depend on the destination of your goods.

For example, Denmark has a tax rate of 25% for books, whereas Hungary has only a 5% rate. Therefore, customers shipping to these destinations would each see a different price.

Please note, all EU purchases are subject to sales tax when importing goods from the UK, no matter if sent under an IOSS, DDU or DDP shipping method.

Whilst IOSS is designed to streamline delivery to EU customers, occasionally, customs agents may still spot-check parcels to review the contents of the goods and verify the declared value.

In these instances, your order should still make its way to you swiftly and safely, without any extra fees. If you are incorrectly charged additional taxes or fees upon receiving your order, then please contact your local customs office.