FAQs - Backorder
Backorders
What does it mean if an item is showing as a ‘backorder'?
What does it mean if an item is showing as a ‘backorder'?
When an item is available to purchase as a backorder, you are being given the opportunity to reserve a copy so that you can be one of the first to receive it once it comes back in stock! It’s essentially like placing a pre-order for an already released line. Any item showing as a backorder is a confirmed order placed with our suppliers.
Board games will come in and out of print from manufacturers quite regularly. This means that some products can go out of stock for weeks or months at a time (even if they’ve been released years earlier) and we might not know when they’re coming back in. Placing a backorder means that even if we only receive limited stock on one of these lines, you will have a reserved copy that will be dispatched to you the same day that we receive that stock.
When will my backorder item be dispatched?
When will my backorder item be dispatched?
We typically see most backorder items arriving with us within 2 months of placing our initial order with the supplier.
However, this is entirely dependent upon where the item appears in the supply chain. Unfortunately, backorder items can take longer than the 2 month guideline to arrive with us. This can be down to various factors outside of our control. We aim to inform customers about problems with backorders as soon as possible after hearing of any problems ourselves.
When is payment taken on my backorder-order?
When is payment taken on my backorder-order?
Payment for your backorder is taken immediately when you place your order.
What happens if my order for a backorder also contains items which are currently in stock?
What happens if my order for a backorder also contains items which are currently in stock?
If your order contains multiple items including at least one backorder, your whole order will not be shipped until all items are in stock. If you want to purchase a regular in- stock item alongside a backorder, we suggest placing separate orders to ensure you receive the in-stock item(s) as soon as possible.
Any time you place an order with in-stock items in the basket, those items are reserved for you in our warehouse. In cases where your order contains both backorder and in-stock items, we are only ever waiting for the backorder item to arrive before we can dispatch your whole order to you.
Can I split my backorder from currently in stock items?
Can I split my backorder from currently in stock items?
You're welcome to split their backorder to get available items shipped faster and avoid delays, once an additional payment for postage has been received. If you would like to split your order, you can contact our friendly customer service team during operational hours and they will happily process this request for you.
Can I cancel my backorder?
Can I cancel my backorder?
Provided that your order has not yet been dispatched, you are more than welcome to cancel your backorder. Please contact our customer service team to request a cancellation and we will complete this for you.
Is my backorder guaranteed?
Is my backorder guaranteed?
Any item made available through backorder is a confirmed order with our suppliers, which we expect to arrive with us at some point in the near future. In some rare cases, we are informed by suppliers that certain lines are no longer being printed or are not available to purchase anymore – in these instances, we will contact any affected customers and ensure their backorder are cancelled and refunded as soon as possible.
Pre-Orders
When will my pre-order be shipped?
When will my pre-order be shipped?
We always aim to dispatch pre-order items to arrive on the day of release. In the unfortunate event that there are delays from our suppliers which make this improbable, we will look to get these items to you within 5 working days of the official release date. If you are yet to receive your pre-order after this time, contact us so we can investigate this further for you.
How much does it cost to send my pre-order?
How much does it cost to send my pre-order?
Pre-order delivery will be charged at the standard delivery rate for that game. If a pre-order item is purchased alongside a game that is already in stock, your order won't be dispatched until the pre-order title has been released.
Please note, some items may be available for a 24h delivery option. This does not mean the item will arrive before the release date. Please see the checkout timers for more accurate delivery information.
If you wish to receive the in-stock items sooner, please place a separate order for those games.
I have ordered a Kickstarter version of a game, when will it be fulfilled?
I have ordered a Kickstarter version of a game, when will it be fulfilled?
We aim to keep our product pages updated with the most accurate information available please take a look at the Kickstarter page for the product you are interested in for the most accurate and up-to-date information.
My pre-order release date keeps changing – why is this?
My pre-order release date keeps changing – why is this?
Pre-order release dates can unfortunately be subject to change due to circumstances outside of our control. We communicate as much as we can with manufacturers or publishers to provide the most accurate information. Always check the product page if you are looking for any updates.
What are the terms of your Pre-Order Price Drop Guarantee policy?
What are the terms of your Pre-Order Price Drop Guarantee policy?
Our Pre-Order Price-Drop Guarantee ensures that you can pay the lowest price for a pre-order. If the price drops between the point you place an order and release date on the Zatu Games website, you may request a discount code worth the difference between the two prices. To request your discount code, please contact us here.
Your discount code will be issued from the point that your pre-order is shipped.
Please note, if you are issued a discount code in this way and then cancel your pre-order, Zatu retains the right to either; refund your order, minus the cost of the discount code issued, or, cancel your discount code.
This guarantee applies to items with the 'Pre-Order Price-Drop Guarantee' offer message on the product page, and is no longer valid where a product has become available for general sale.
In the rare instance of an increase in supplier price, the Pre-Order Price-Drop Guarantee will not apply. For more information, please see our Terms and Conditions.
